Capabilities

Logistics & Lead Time

Transparent lead times, clearly defined. Prototypes same-day to 48 hours. Production runs confirmed at quoting. Singapore local delivery and self-collection. No hidden delays.

Same day

Prototype (1–5 pcs, pre-noon)

2–5 days

Small batches (6–50 pcs)

24h

Quote response time

Lead Times

Standard Lead Times by Quantity

Lead times run from drawing approval (not from initial enquiry). Material procurement adds 3–5 working days if material is not in stock. Your quote always includes a confirmed delivery date.

Order Type	Typical Lead Time	Conditions	Applies To
Urgent Prototype — 1–5 pcs	Same day Order placed before 12:00 noon	Material in stock · standard service · standard drawing (no DFM issues)	Metal cutting, glass cutting, PI film, engraving, non-metal cutting
Standard Prototype — 1–5 pcs	24 – 48h From drawing approval	Material in stock · new drawing requiring DFM review	All services including bending, welding, polishing
Small Batch — 6–50 pcs	2 – 5 days Working days from drawing approval	Material in stock · FAI completed and approved	All services
Medium Batch — 51–500 pcs	5 – 10 days Working days from drawing approval	Depends on complexity and current queue — confirmed on quote	All services
Large Production Run — 500+ pcs	Quoted per job Confirmed on quote	Scheduling and queue position confirmed before production start	All services
Material Sourcing (if required)	+3 – 5 days Added to production lead time	Applies to specialty materials not in stock — duplex SS, titanium, specialty glass, PI substrates	All services where material is not stocked
Combined Services (cut + bend + weld)	5 – 10 days From drawing approval	Sequential processing in-house — no inter-supplier handoff delay	Multi-step fabrication jobs

Order Process

From Enquiry to Delivery

Six steps, typically completed in 24–48 hours for standard jobs. Each step has a defined timeline and owner.

Upload Drawing

DXF, STEP, PDF, or IGES via email or quote form

You — anytime

DFM Review

Engineering checks for issues and flags before quoting

We — within 4h

Quotation

Detailed quote with confirmed delivery date and material spec

We — within 24h

PO / Approval

You approve quote and send PO — production starts immediately

You — your timeline

Production + QC

Cut / bend / weld / finish with in-process and final inspection

We — per quoted lead time

Dispatch

Local delivery, courier, or self-collect at our Ubi facility

We — confirmed date

Delivery

Delivery Options

Three delivery modes for Singapore. Regional shipping to Malaysia and ASEAN available on request.

Urgent? Call Before Ordering.

For same-day delivery, call us before noon to confirm production capacity is available for your job. We’ll confirm lead time and a specific delivery window before you place the order.

Local Delivery — Singapore

Same day – Next day

Door-to-door delivery anywhere in Singapore. Standard orders dispatched by end of business day. Delivery confirmed with tracking number and estimated arrival window. White-glove delivery available for fragile or high-value items (glass, polished panels, precision assemblies).

Self-Collection — Ubi Tech Park

When your order is ready

Collect completed orders at our facility: Ubi Tech Park, 10 Ubi Crescent, #03-22, Singapore. Operating hours Monday to Friday 8:30am–6:00pm. We notify you when the order is ready for collection with a collection reference number.

Regional Shipping — Malaysia & ASEAN

2 – 5 working days

International shipping via DHL, FedEx, or courier to Malaysia, Indonesia, Thailand, Vietnam and wider ASEAN region. All export documentation (commercial invoice, packing list, certificate of origin) prepared by us. Import duty is customer’s responsibility.

Common Questions

Logistics FAQ

Quick answers to the most common questions about ordering, delivery, and lead times.

Does lead time start from enquiry or from drawing approval?

Lead time starts from drawing approval — meaning the moment you confirm the quote and we have a reviewed, approved drawing with no outstanding DFM issues. If we raise DFM queries and you need to revise the drawing, lead time does not start until the revised drawing is confirmed. This is the industry-standard definition and ensures we are measuring actual production time, not waiting time.

What happens if my job is more complex than expected and lead time changes?

If a complication is found during production that will affect the delivery date, we contact you the same day it is identified — not at the end of the scheduled lead time. We explain the issue, propose a revised date, and where possible offer an accelerated option. We do not silently extend lead times.

Can I get a confirmed delivery date before placing the order?

Yes — every quote includes a confirmed delivery date based on current production queue at time of quoting. If queue conditions change before you place the PO (e.g. if a week passes and queue has grown), we will reconfirm the date at PO acceptance. The delivery date on the quote is a genuine commitment, not an estimate.

Do you supply the raw material or do I need to provide it?

Both options are available. We maintain stock of common grades (304 SS, 316 SS, 6061 Al, mild steel) in standard thicknesses up to 20 mm. For speciality alloys, we can source to your spec or you can supply your own material — just ship it to our facility with your order number.

What if I need to change my order after approval?

Changes before production starts (no material cut yet) can usually be accommodated at no charge. Changes after production has started may require a revised quote if material has been consumed or tooling set up. If a change affects the delivery date, we will confirm the new date before proceeding. Always contact us as early as possible — the sooner we know, the more we can do.

Do you offer scheduled recurring deliveries for repeat orders?

Yes. For customers with monthly or quarterly repeat orders, we can establish a scheduled release arrangement — you release a batch at the start of each cycle and delivery is on a fixed date. This gives you predictable stock replenishment without placing individual orders each time. Contact us to discuss a framework agreement for recurring production.

Ready to Start?

Upload your drawing and we’ll quote with a confirmed delivery date — usually within 24 hours. Same-day prototypes available for standard jobs placed before noon.